Using QR Codes to improve patient access

  • 24 September 2018

'I work in a mixed secondary school of approximately 1500 students in the Bay of Plenty. I am the only School Nurse. 

Ensuring students can access the health service in a confidential timely manner has been a priority for some time. 

In response to client need, a QR code was developed by our fabulous IT department so that students could book appointments directly into my google calendar. They can do this from their own smart phones. Available appointments were displayed, then when an appropriate time chosen, the time slot disappeared. 

This method ensured the following;

1. Appropriate timely appointments 
2. Complete confidentiality
3. A reminder can be built into the students calendar
4. Tracking of workload
5. Ability to make an appointment at any time of the day or night. 
6. Saving nursing time spent on administrative tasks 

This system allows any client with a smart phone to down load a free QR reader and access this service'.

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  • Lorraine maxwell
  • 16 Oct 2018
  • 12:53 pm

That sounds just like we are needing at my school. Can you please give me some more information on this. What is a QR code? How does this work with emergency situations? How long are your appt times for?

  • Lisa
  • 17 Oct 2018
  • 7:36 am

Hi Lorraine, A QR code is a matrix bar code. It is often seen in shops or on products. My QR code is. Linked directly to my Google calendar. ( lovely IT people did this). Smart phones are able to download a QR scanner app. My appointments are 20 mins long - I block out times also for a drop in clinic before school for 30 mins and allocated times for things like Headss assessments. Emergency’s are managed as a priority however most of these are referred on home, hospital etc... so do not form a large proportion of my work.

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